Refund policy
Refund Policy
At Smeille, we want you to feel completely confident when trying our products.
That is why every order is protected by our 60-Day Smeille Promise.
Try your Smeille product in your daily routine, at home, at work, while traveling, or whenever you want a fresh little reset.
If you are not happy with your order, contact us within 60 days of receiving your product, and our support team will help you with the next steps.
No pressure.
No complicated process.
Just honest support from our team.
60-Day Smeille Promise
We created Smeille to bring small, feel good moments into everyday life through products that are simple, enjoyable, and easy to use.
If your order does not feel like the right fit for you, simply reach out to us within 60 days of receiving it.
Our team will review your request and help you with a return, replacement, or refund where eligible.
How To Request A Refund
To start a return or refund request, please email us at:
supportsmeille@gmail.com
Please include:
Your order number
The email address used at checkout
A short reason for your request
Photos of the product, if the item arrived damaged, defective, or incorrect
Once your request is reviewed, our support team will send you the next steps.
Please contact us before sending anything back, so we can make sure your return is handled correctly.
Return Conditions
To be eligible for a return, your product should be returned in reasonable condition and with its original packaging when possible.
For hygiene and safety reasons, we may not be able to accept products that are heavily used, intentionally damaged, or returned without approval from our support team.
Items sent back without first contacting us may not be accepted.
Damaged, Defective, Or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
supportsmeille@gmail.com
Please include your order number and clear photos of the issue.
Once reviewed, we will help make it right with a replacement, refund, or another suitable solution depending on the situation.
Refund Processing
Once your return or refund request is approved, your refund will be processed back to your original payment method.
Please allow a few business days for the refund to appear, depending on your bank or payment provider.
Shipping Costs
Original shipping costs are non refundable unless your order arrived damaged, defective, or incorrect.
Return shipping costs may be the customer’s responsibility unless otherwise approved by our support team.
Late Or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you have done this and still have not received your refund, please contact us at:
supportsmeille@gmail.com
Final Note
Your experience matters to us.
Smeille is here to make everyday moments feel fresher, lighter, and more enjoyable.
If something does not feel right, reach out and we will do our best to help.
